cupang4d Privacy Policy

This page describes what data we collect when you use cupang4d, how we protect it, and your rights regarding your personal information. We collect only what we need to operate our platform—account credentials, payment details, and identity verification documents—and we keep that data protected under encryption and access controls.

We do not sell your information to third parties for marketing purposes. Your data is used solely for account management, payment processing, regulatory compliance, and customer support. Our privacy practices comply with Indonesian data protection principles and international standards.

Read this policy to understand what cupang4d collects, how we use it, how long we retain it, and how you can exercise your rights regarding your personal data.

What We Collect on cupang4d

Account registration and identity data

When you register a cupang4d account, we collect your email address, password, full name, date of birth, and residential address. During account verification, we require a government-issued identity document (Indonesian ID card or passport) and a residential address proof (utility bill, bank statement, or rental agreement). We use this data to verify your identity, confirm you meet our age requirements, and comply with anti-money laundering (AML) regulations.

Your identity documents are encrypted immediately upon upload and stored separately from your account. Only our compliance team accesses these documents on a need-to-know basis. We retain identity data for the lifetime of your account plus seven years post-closure, as required by Indonesian financial regulations.

Payment and transaction data

We collect information about every deposit and withdrawal you make on cupang4d. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, the timestamp, and the transaction status. We do not store your full payment card numbers or e-wallet credentials; instead, we tokenize these details so our payment processors can reference them without cupang4d holding the raw data.

We use transaction data to process your deposits and withdrawals, detect fraud, comply with tax reporting requirements, and investigate disputes. Your payment history is retained for seven years to satisfy financial audit requirements.

Gaming activity and session logs

We log your gameplay on cupang4d. For live-dealer tables, we record your bets, the game outcome, and your balance changes. For slots, we log your spin history, win amounts, and bonus triggers. For sportsbook and esports markets, we record your wagers and settlement details. We use these logs to resolve disputes, detect cheating or fraud, and improve our platform.

Gaming logs are retained for two years. If a dispute arises during that window, we can retrieve the full session record, broadcast footage (for live tables), and RNG certification to verify outcomes. After two years, logs are archived and deleted per our retention policy.

Device and technical data

When you access cupang4d, we collect your IP address, browser type, operating system, device model, and the pages you visit. We use this data for security (detecting unauthorised access attempts), troubleshooting technical issues, and improving our platform's performance. We do not use this data for marketing or behavioural profiling.

Technical logs are retained for 90 days. After that period, logs are automatically deleted unless a security incident requires longer retention for investigation.

Our Data Protection Practices on cupang4d

Encryption and access controls

We encrypt all data in transit using industry-standard SSL/TLS protocols. Your data is also encrypted at rest on our servers. Payment information is tokenized and never stored in plain text. Access to sensitive data (identity documents, payment tokens, KYC records) is restricted to authorised staff only and logged for audit purposes.

Our servers may sit outside Indonesia; we use servers located in multiple jurisdictions for redundancy and performance. Regardless of server location, your data remains encrypted and subject to our privacy controls. We do not transfer your data to countries with weaker data protection laws.

Third-party processors and partners

We share your data with the following categories of processors:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet. We share your deposit/withdrawal requests and amounts; they do not access your identity documents or gaming history.
• Live-dealer studios: Dealers and studio staff see your username and account ID during play but do not access your account balance, payment method, or identity data.
• Regulatory and law enforcement bodies: If legally compelled, we may disclose your data to Indonesian government agencies, tax authorities, or law enforcement. We will notify you of such requests unless legally prohibited from doing so.
• Email service providers: We use external mail providers to send account notifications (password resets, withdrawal confirmations). These providers do not use your data for any other purpose.

All third-party processors are contractually bound to confidentiality and data protection standards equivalent to our own.

Cookies and tracking

We use cookies to store your session token, login preference, and language setting. These cookies are essential for cupang4d to function; they do not track your behaviour outside our platform. We do not use analytics cookies, remarketing pixels, or any tracking technology beyond what is necessary to operate the platform.

You can disable cookies in your browser settings, but doing so may prevent you from logging into cupang4d or accessing certain features. We do not use third-party analytics services that track you across the web.

Your rights regarding your data

Under Indonesian data protection principles, you have the right to:

• Request access: Contact our support team to request a copy of all personal data we hold about you on cupang4d.
• Correct inaccuracies: If your data is incorrect, we will update it upon request (e.g., address change, name correction).
• Request deletion: You can request that we delete your cupang4d account and associated data. We will delete your gaming history and contact details, but retain identity and payment records as required by law.
• Object to processing: If we process your data based on a lawful basis (e.g., regulatory compliance), you can object; however, we may be unable to provide cupang4d services if we cannot process essential data.

To exercise any of these rights, contact our support team with your cupang4d username and a description of your request. We will respond within 30 days.

Data retention and deletion

We retain your data for different periods depending on its type. Account credentials are retained for the lifetime of your account. Gaming logs are kept for two years. Payment and transaction records are retained for seven years. Identity documents are retained for seven years after account closure. Technical logs are deleted after 90 days.

When your account is closed, we immediately delete non-essential data (gaming history, session logs, device records). Essential data (identity, payments) is archived and retained per legal requirements. You cannot recover deleted gaming history after account closure.

We at cupang4d treat your personal data as a trust—encrypted, limited in scope, and used only for the purposes you authorise.

Jurisdiction and international transfers

This policy is governed by Indonesian law and the principles of data protection applicable in Indonesia. Our servers may be located in different countries for technical and business reasons. Regardless of server location, your data remains subject to our privacy controls and encryption standards.

If you access cupang4d from outside Indonesia, you acknowledge that your data will be transferred to and stored in Indonesia or other jurisdictions we operate in. By using cupang4d, you consent to this transfer.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or in-app notification. Your continued use of cupang4d after a policy update constitutes acceptance of the new terms.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's applicable regulations. If you have questions about this privacy policy, contact our support team through live chat or email. We typically respond to privacy enquiries within five business days.

Last updated: 30 May 2026. This privacy policy applies to all users of cupang4d, whether accessing via web browser or mobile app, across supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang.